New Message: Telegram

The Telegram message trigger starts a workflow each time your Telegram bot receives a new message. This enables automated responses to Telegram interactions.

Availability

• Only available for live agent versions

• Limited to 1 new Telegram message trigger per agent

Requirements

• Telegram plugin must be installed

• Telegram bot token must be configured

Testing

While the trigger only runs on live agents, you can test the workflow manually by:

• Specifying telegram chat id in context

• Providing your test message in context

Message Handling

Individual Chats

• Workflow triggers on each incoming message

• Maintains history of up to 6 last messages per chat

Group Chats

• Bot must be made an admin

• Receives all group messages

• Maintains history of up to 6 last group messages

Responding to Messages

To enable responses:

1. Add telegram plugin to the workflow with New Message: Telegram trigger

2. Use the following syntax in instructions:

Use telegram plugin 'send message' with your response as text