New Message: Telegram

The Telegram message trigger starts a workflow each time your Telegram bot receives a new message. This enables automated responses to Telegram interactions.

Availability

  • Only available for live agent versions

  • Limited to 1 new Telegram message trigger per agent

Requirements

  • Telegram plugin must be installed

  • Telegram bot token must be configured

Testing

While the trigger only runs on live agents, you can test the workflow manually by:

  • Specifying telegram chat id in context

  • Providing your test message in context

Message Handling

Individual Chats

  • Workflow triggers on each incoming message

  • Maintains history of up to 6 last messages per chat

Group Chats

  • Bot must be made an admin

  • Receives all group messages

  • Maintains history of up to 6 last group messages

Responding to Messages

To enable responses:

  1. Add telegram plugin to the workflow with New Message: Telegram trigger

  2. Use the following syntax in instructions:

Use telegram plugin 'send message' with your response as text

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